Return & Refund Policy
Your satisfaction matters at ZAM ZAM BAZAAR. Here's how returns, refunds, and claims work.
1 Quick Summary
- Damaged, expired, or incorrect items → free replacement or full refund.
- Missing items or wrong quantity → credit or refund for the missing amount.
- Unavailable items after ordering → auto-refund or substitute with your approval.
- Change-of-mind cancellations on non-perishable items → possible, with T&C below.
2 Reporting a Problem
- Available only for orders delivered by our own delivery system... in your delivery zone.
- Report issues within 24 hours of delivery. Quicker reports (even at the door) make resolution easier.
- Keep the items unused and the packaging intact for verification.
- How to report: call/WhatsApp +91 98424 68708 or use our Contact Page with your order number.
- For fast support, please quote your order number (e.g. ZZB-1042) and the problem item(s).
3 When You Get a Refund or Replacement
| Situation | What We Offer |
|---|---|
| Item damaged, crushed, or leaking at delivery | Replacement or 100% refund |
| Item expired or close to expiry without notice | Replacement or 100% refund |
| Wrong item / wrong quantity delivered | Replacement or refund of the item value |
| Item missing from your order | Refund of item value or delivery on next trip |
| Order cancelled by us (unavailable items, area restrictions) | 100% refund of paid amount |
| Fresh produce not as expected (quality only) | Replacement or refund for the affected item |
4 Cancellations
- Before packing/dispatch: cancel anytime via account or phone, free of charge.
- After dispatch: you may refuse delivery of perishable items; non-perishable items can be returned at your cost if unopened.
- COD orders: no payment is taken until delivery, so cancellations before dispatch are free.
- Online payment orders: refunds for cancellations before dispatch are processed to the original payment method within 3–7 business days.
5 Replacement vs Refund
- If you prefer a replacement and the item is in stock, we send it with the next delivery free of charge.
- If replacement isn't possible (unavailable/out of stock), we refund the item price.
- COD refunds are paid as store credit or cash adjustment on the next delivery — your choice.
- Online-payment refunds go back to your original payment method (UPI/card/bank), processed within 3–7 business days.
6 What's Not Covered
- Items consumed or used after delivery.
- Damage caused by lack of proper storage (e.g. not refrigerating dairy/frozen goods after delivery).
- Natural variations in fresh produce (colour, size, sweetness) as long as the item is fresh and undamaged.
- Reports made later than 24 hours after delivery, except where we accept at our discretion.
7 How Refunds Are Paid
After your claim is approved, refunds are issued within 3–7 business days:
- UPI/card/debit online payments → back to the same account/method (via the payment gateway used).
- COD → store credit on your account or cash deduction at next delivery, as you prefer.
8 Need Help?
Contact us on +91 98424 68708 (call/WhatsApp), email contact@zamzampodakkudi.com, or via the Contact Page — we resolve most issues within 24 hours.