Privacy Policy
How ZAM ZAM BAZAAR collects, uses, and protects your personal information.
1 Introduction
This Privacy Policy explains what personal data we collect when you use our website and place orders, why we collect it, how we use and protect it, and your rights. By using this website, you consent to the collection and use of information as described here. This policy is aligned with the Indian Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2 Information We Collect
- Account & order details: name, phone number, email address (if provided), delivery address, order history, and preferred delivery zone.
- Payment details: we do not store card numbers. Card and UPI payments are processed by our payment partners (Razorpay, Cashfree, PhonePe) on their secure servers.
- Device & usage data: IP address, browser type, pages visited, and basic analytics to improve our site. GPS location is used only when you press "Use My Location" to fill your delivery address.
- Communication: records of calls/WhatsApp chats related to your orders, and any messages you send us via the contact page or support.
3 How We Use Your Information
- To process and deliver your orders and send order updates (call/WhatsApp/SMS).
- To calculate delivery eligibility and charges for your area.
- To respond to your inquiries and resolve order issues, refunds, or returns.
- To improve our products, website, and customer experience.
- To send service messages only — we do not send promotional SMS/email without your consent. If you opt in, you can opt out anytime.
4 How We Share Your Information
- Delivery drivers: your name, address, and phone number are shared with our delivery team only to deliver your order.
- Payment gateways: required details for processing your online payment.
- Service providers: SMS/WhatsApp/email providers that help us communicate with you.
- We never sell or rent your personal data to any third party.
- We may disclose data if required by law or to protect the safety, property, or rights of us or others.
5 How We Protect Your Data
We use secured connections (HTTPS), encrypted password hashing, restricted staff access, and periodic security reviews. While no method of transmission over the internet is 100% secure, we take reasonable measures appropriate to the sensitivity of the information.
6 Data Retention
We keep order records and related data as long as needed for accounting, tax, warranty, and support purposes (typically up to 3 years after your last order). Web analytics and session logs are kept for shorter periods. You may request deletion of your account and personal data at any time.
7 Your Rights
- Access, download, or correct your personal data.
- Request deletion of your account and stored data (subject to legal/accounting retention).
- Withdraw consent for marketing communications at any time.
- Complain to the relevant data-protection authority.
To exercise any right, contact us via the details below. OTP authentication proves your identity for account-related requests.
8 Children's Privacy
Our services are intended for users 18 years and older. We do not knowingly collect personal data from children without parental consent.
9 Changes to This Policy
We may update this Privacy Policy periodically. The revision date below will reflect the latest changes. Significant changes will be highlighted to you through our website or by message.
10 Contact Us
- Email: contact@zamzampodakkudi.com
- Phone / WhatsApp: +91 98424 68708
- Address: 186 Main Road, B Bazaar, Podakkudi – 614 103
- Or use our Contact Page.